There has been great publicity recently on the capabilities of ChatGPT. It is considered the state-of-the-art in conversational AI, given its large training knowledge and its strong natural language understanding. One may ask ChatGPT encyclopedic questions such as “What is the population of the USA?” or domain-specific questions such as…

You have decided it is time to embrace the AI revolution by building and deploying an AI chatbot for your business. There are many options in terms of function, content, live chat availability or AI capabilities. One of these options is where to deploy the bot. The two most popular…

A recent by Prof. Rosalind Picard of MIT identifies three key principles that chatbots must possess to build great relationships with humans, which are the same principles that a human must possess to build great relationships with other humans. …

Marketers from all industries have always relied on outbound campaigns to reach potential customers. Before the time of the Internet, letters and phone calls were the main means to reach customers. Email Campaigns Then email blast campaigns became popular, as they offer a cheaper and more efficient way to reach…

In a previous article, we discussed how a chatbot can leverage a document collection to respond to user questions . …

Provider time is a scarce resource. AI technology is well-positioned to automate some of the components of the provider-patient interaction, to make visits more efficient for all parties. Chatbots can be effective at collecting patient information before a visit takes place. …

OK, so you have trained your healthcare chatbot to help patients make appointments, book a COVID-19 test, check their symptoms, or recommend procedures. What’s next? Chatbot platforms, such as SmartBot360, generally generate a short HTML snippet that you copy-paste to your Web page and this is it, right? Not really…

We live in the time of AI and expectations are high. I had several customers ask me about the extent of AI used by SmartBot360. A common question is if a chatbot can become smarter as more people chat with it, which I cover in an earlier article . …

One of the most common questions I get from potential customers is how smart the chatbot is, or if it is able to respond to free text. …